- Legal
Privacy Policy
This Privacy Policy explains how PlanBuild by Kamal Companies (“PlanBuild”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards your personal information when you visit our website, contact us, or engage our design-build services in Chittagong, Bangladesh.
- Last Updated
- Effective Date
- Version
Your privacy matters to us. This policy is written in plain language wherever possible — but if any part is unclear, or you want to know specifically how your information is handled, please contact us.
- Section 01
Introduction
PlanBuild by Kamal Companies is a design-build studio specializing in kitchens and bathrooms, based in Chittagong, Bangladesh. We are committed to protecting the privacy of everyone who visits our website, contacts us for a consultation, or engages our services.
This Privacy Policy applies to information we collect through planbuildbd.com, through phone or WhatsApp communication, through in-person consultations and site visits, and during the course of completing a design-build project. By using our website or services, you agree to the collection and use of information in accordance with this policy.
If you do not agree with any part of this policy, please do not use our website or engage our services.
- Section 02
Information We Collect
We collect information in three main ways: information you provide directly, information collected automatically, and information from third-party sources.
Information You Provide Directly
- Contact information: Name, phone number, WhatsApp number, email address, and residential or project location provided when you submit an inquiry form, request a consultation, or contact us directly.
- Project details: Information about your kitchen or bathroom project, including space size, style preferences, timeline, budget range (if shared), and any specific requirements.
- Communication records: Copies of phone conversations (call logs), WhatsApp messages, emails, and in-person consultation notes.
- Site visit information: Measurements, photographs, floor plans, and technical assessments of your property during site visits.
- Client documentation: Identification documents, address proof, payment details, and signed contracts required to fulfill our services.
Information Collected Automatically
- Device and browser information: IP address, browser type and version, operating system, device type, and screen resolution.
- Usage information: Pages visited, time spent on pages, click patterns, referring website, and search terms used to find our site.
- Cookies and similar technologies: Small data files stored on your device to remember preferences and analyze site usage (see Section 06 for details).
Information from Third Parties
- Referrals: Basic contact information shared by existing clients who refer you to us.
- Public sources: Business information available on public directories, professional profiles, or social media platforms.
- Analytics providers: Aggregated demographic and behavioral data from services like Google Analytics.
- Section 03
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries: Answer questions, schedule consultations, and provide requested information about our services.
- To provide our services: Design, quote, plan, execute, and complete kitchen and bathroom projects, including all associated communication and documentation.
- To manage payments: Process payments, issue receipts, and maintain financial records as required by law.
- To provide warranty support: Maintain project records for the duration of the workmanship warranty period and respond to warranty-related service requests.
- To improve our services: Analyze how our website and services are used to identify improvements and better serve future clients.
- To send occasional updates: With your consent, share updates about new services, design trends, or company news. You can unsubscribe from these communications at any time.
- To comply with legal obligations: Meet requirements under Bangladeshi law, respond to lawful requests from authorities, and protect our legal rights.
- Section 04
How We Share Your Information
We do not sell your personal information to third parties. We share information only in the following limited circumstances:
- Service providers: Trusted third-party vendors who help us operate our business — including material suppliers, fabrication workshops, payment processors, IT service providers, and communication platforms (email and SMS providers). These parties are contractually obligated to protect your information and use it only for the purposes we specify.
- Parent group: Kamal Companies group entities where necessary for shared administrative functions, accounting, or coordinated project management.
- Legal compliance: When required by law, court order, or lawful request from government authorities, or to protect the rights, property, or safety of PlanBuild, our clients, or others.
- Business transfers: In the event of a merger, acquisition, restructuring, or sale of business assets, your information may be transferred as part of that transaction.
- With your consent: In any other circumstances where you have explicitly given us permission to share your information.
We may also share project photographs, before-and-after images, and general project descriptions for marketing purposes — but only with your prior written consent. We never publish your name, address, or personal identifying details in marketing materials without permission.
- Section 05
Data Retention & Security
How Long We Keep Your Information
We retain personal information only as long as necessary for the purposes described in this policy or as required by law:
- Inquiry data: Contact information from inquiries that do not lead to a project is retained for up to 24 months.
- Client project records: Retained for the duration of the workmanship warranty period (typically 5-7 years) plus 3 additional years for warranty service reference.
- Financial records: Retained for the period required by Bangladeshi tax and accounting laws.
- Website analytics: Aggregated, anonymized data may be retained indefinitely; identifiable data is retained per our analytics provider's settings.
How We Protect Your Information
We implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include secure storage systems, restricted access controls for staff, encrypted communication where possible, and regular reviews of our security practices.
However, no method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.
Data Breach Notification
In the unlikely event of a data breach affecting your personal information, we will notify affected individuals as soon as reasonably possible and take immediate steps to contain and remedy the breach.
- Section 06
Your Rights
You have the following rights regarding your personal information:
- Right to access: Request a copy of the personal information we hold about you.
- Right to correction: Request that we correct any inaccurate or incomplete information.
- Right to deletion: Request that we delete your personal information, subject to legal retention requirements.
- Right to withdraw consent: Withdraw your consent for us to process your information at any time (this may affect our ability to provide services).
- Right to object: Object to certain types of processing, such as marketing communications.
- Right to data portability: Request a copy of your information in a portable, machine-readable format.
- Right to complain: Lodge a complaint with the relevant data protection authority if you believe your rights have been violated.
To exercise any of these rights, please contact us using the details in Section 11. We will respond to your request within 30 days.
- Section 07
Children's Privacy
Our services and website are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take steps to delete such information from our records.
- Section 08
Third-Party Links
Our website may contain links to third-party websites, including social media platforms, material supplier websites, and referenced resources. This Privacy Policy does not apply to those websites. We are not responsible for the privacy practices or content of third-party sites.
We encourage you to review the privacy policies of any third-party websites you visit, especially before providing them with personal information.
- Section 09
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational factors. When we make material changes, we will notify you by:
- Updating the "Last Updated" date at the top of this policy
- Posting a prominent notice on our website
- Where required, sending you a direct notification (email or WhatsApp)
We encourage you to review this policy periodically. Your continued use of our website and services after any changes constitutes acceptance of the updated policy.
- Section 10
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us using any of the methods below:
Information Collected Automatically
- Email:
admin@planbuildbd.com
- Phone:
+880 1805-772170
- WhatsApp:
+880 1805-772170
- Address:
Chittagong, Bangladesh
- Subject Line:
Please mark privacy-related inquiries “Privacy Inquiry”
We will respond to all privacy-related inquiries within 30 days. For urgent concerns, please contact us via phone or WhatsApp for a faster response.
Have questions about your privacy?
Reach out anytime and we’ll walk you through how your information is handled. We keep it simple and honest.